Refund Policy
Skandify Agency Refund Policy
Effective Date: May 21, 2024
At Skandify Agency, we strive to provide the highest quality web design, social media management, short content video production, and logo design services. We value your satisfaction and aim to resolve any issues you may encounter with our services. Our refund policy is as follows:
1. General Policy
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Cancellation and Refund Window: You can cancel your order at any time within the first 5 days after the project has started, and we'll refund 90% of your money within 24 hours of cancellation.
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No Refunds for Completed Work: After the initial 5-day period, refunds will not be issued for completed work.
2. Refund Process
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Initiating a Refund Request: To request a refund within the cancellation window, please contact us via email at contact@skandifyagency.com or through our WhatsApp Business with your order details and reason for cancellation.
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Evaluation: We will evaluate your request and process the refund within 24 hours if it falls within the cancellation window.
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Refund Amount: The refunded amount will be 90% of the total project cost.
3. Non-Refundable Services
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Digital Products: Any digital products or files delivered as part of our services are non-refundable.
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Custom Services: Services that involve extensive customization and client-specific requirements are non-refundable.
4. Contact Us
If you have any questions about our refund policy, please contact us via email at contact@skandifyagency.com or through our WhatsApp Business : +447397145899 .